The next big controversy around secondary ticketing has arrived, and it concerns whether buyers will get refunds for events that have been cancelled due to the coronavirus pandemic.
If they bought through StubHub, the answer is now ‘no’ in the US and Canada – unless they were bought in areas where such refunds are legally required.
“We were the first in our industry to begin offering customers 120% credit for the canceled purchases as a thank you for remaining patient in a very challenging period,” wrote president Sukhinder Singh Cassidy in a post online.
“In the first two weeks of offering this option, approximately 70% of customers opted to receive this additional future value. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required.”
Can sellers on StubHub’s platform – who the company pays before events happen – also go for credit rather than repayment? “We are working with the thousands of sellers across our platform to understand options and timing for repayment to us for tickets of canceled events,” wrote Singh Cassidy.
The official FAQ makes it clear, though, that “If you were paid for the tickets, we will charge your credit card on file to reverse the transaction. Contact the original ticket company for a ticket refund.”.
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