Artificial Intelligence Needs Real Empathy To Succeed In CX | Forrester

What’s the future of CX? How will Artificial Intelligence (AI) help break through the customer experience ceiling? How must CX professionals like you evolve their skills? We found a surprising – and not so surprising – answer when the Boston CXPA team celebrated CX Day. Forrester hosted the celebration with CX and UX practitioners in […] [from http://ift.tt/2leQDNn]