Thursday, October 19, 2017

Artificial Intelligence Needs Real Empathy To Succeed In CX | Forrester

What’s the future of CX? How will Artificial Intelligence (AI) help break through the customer experience ceiling? How must CX professionals like you evolve their skills? We found a surprising – and not so surprising – answer when the Boston CXPA team celebrated CX Day. Forrester hosted the celebration with CX and UX practitioners in […] [from]

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