Thursday, October 19, 2017

New Data: How CX Improvements Drive Business Growth For 17 Industries | Forrester

If you want to make the case for CX, check out the new data we just published in the report “Drive Business Growth With Great Customer Experience, 2017” (paywall). In our analysis, we modeled the effect of changes in CX on loyalty and business growth for 17 industries. We included four new industries per popular demand: Health […] [from]

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