Monday, March 18, 2019

The French & UK Customer Experience Index Results Are In! | Forrester

Each year, based on a survey of your customers, Forrester releases results of its Customer Experience (CX) Index. The methodology measures how well a brand’s customer experience strengthens the loyalty of its customers and ultimately drives business growth. The French CX Index and UK Retail CX Index results are in! Key highlights from the research […] [from]

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