Happy Agents Deliver Great Customer Service. Here’s How To Do It. | Forrester

Happy customer service agents mean happy customers — and happy shareholders. Engaged agents also have better job performance, are more productive and stay in their jobs longer — one of the costlier factors in managing customer service operations. Customer service leaders have to balance their job demands with technology and training. They also have to […] [from https://ift.tt/2leQDNn]