In The Era Of Shutdowns, Federal Agencies Can Reinvent Citizen (And Employee) Experience | Forrester

Never let a serious crisis go to waste! Senior government executives would be wise to listen to Winston Churchill’s wisdom! We’re living in the era of shutdowns, when funding disruption is the norm. To survive — and maybe thrive — in this feast-or-famine funding era, agencies must reinvent their business models to focus outside-in, from the […] [from http://bit.ly/2leQDNn]