How Digital And CX Teams Collaborate To Deliver On Brand Promise | Forrester

Take Practical Steps To Apply CX Disciplines To Digital Initiatives Odds are your firm is regularly seeking ways to improve customer experience (CX). You’re also likely embracing digital technologies to enable a more customer-driven, agile operating model. The question is, are these initiatives aligned? In other words, are you confident in your firms’ ability to […] [from http://bit.ly/2leQDNn]