How CRM Will Evolve in 2019 | Forrester

Modern CRM is delivered as software-as-a-service and microservices, is modular, and offers APIs for easy access to enterprise applications. It empowers customer-facing personnel with the right data about their customers at the right time, in context, so that they can focus on nurturing relationships across journeys even as they cross channels and devices. Today Modern CRM supports […] [from http://bit.ly/2leQDNn]