Forrester’s Top Customer Experience Research Findings Of 2018 | Forrester

Forrester’s customer experience (CX) research team published more than 100 reports in 2018. I just released a report that pulls together our most important CX findings from those publications and highlights them in one place. The report is called Forrester’s Top Customer Experience Research Findings Of 2018. The key discoveries that I feature in my […] [from https://ift.tt/2leQDNn]