Wednesday, January 30, 2019

Why And How To Improve The Government Customer Experience | Forrester

CX Success Is Vital To Mission Success The need to upgrade the government customer experience (CX) has never been more urgent. Government departments around the world still struggle with substandard experiences — and their poor CX performance hampers mission success. I explore these themes in detail in our full report, “Why And How To Improve […] [from]

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