Monday, December 11, 2017

20-Year Predictions | Forrester

At a client dinner last week in Amsterdam we turned from talking digital transformation and customer experience to a more future-oriented topic:  What’s going to happen in the next 20 years? It was a great group, including KLM (the airline), KPN (the telecom company), ABN Ambro (largest bank in the Netherlands), Alliander (the electrical grid […] [from]

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