Human + Machine: Forrester’s CXSF Forum, 10/19 – 10/20 | Forrester

Forrester’s CX team is putting the final touches on Human + Machine, our customer experience forum in San Francisco for 2017.  This year we shine a spotlight on how AI can improve customer experience. That includes both how companies innovate with AI today, and the most exciting opportunities for tomorrow. We’re starting out with a case […] [from http://ift.tt/2leQDNn]