Thursday, September 28, 2017

The US Customer Experience Index For 2017: CX Quality Worsened | Forrester

This year’s Customer Experience Index report for US brands revealed a CX leadership gap — not a single brand has risen to the top of our rankings and continue to move upward. The report is based on Forrester’s CX Index™ methodology, which measures how well a brand’s CX strengthens the loyalty of its customers. We revealed the […] [from]

No comments: