Friday, August 25, 2017

AI-Fueled Customer Service Delivers Real Results | Forrester

AI will change the nature of work. Look at the rise of driverless cars and ridesharing — two services that are fueled by AI. Customer service for these services is going to look much different than it does now. AI today is still in its infancy; AI applications span discrete capabilities, all of which are […] [from]

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