A month ago, most of us had never even heard of video-conferencing app Zoom. Now it feels like we’re all on it having work meetings and catching up with friends and family.
The company behind it has revealed that Zoom was being used by 200 million daily users in March – up from an average of just 10 million at the end of December 2019. Amazing growth, but Zoom’s ubiquity has also exposed some problems with the platform and its technology, and a number of articles questioning its security and privacy policies.
Now CEO Eric Yuan has published a blog post about Zoom’s growing pains, which also seeks to reassure users spooked by those reports.
“We recognize that we have fallen short of the community’s – and our own – privacy and security expectations. For that, I am deeply sorry, and I want to share what we are doing about it,” he wrote, while also stressing that “we did not design the product with the foresight that, in a matter of weeks, every person in the world would suddenly be working, studying, and socializing from home”.
The post is a refreshingly straightforward summary of ‘what we’ve done’ and ‘what we’re going to do’, taking the criticisms head on and thanking the journalists whose investigations brought them to light. Whether you’re using Zoom for work or personal chats (or both) it’s a useful read.