To mitigate the uncertainty over the state of events in the coming months, Festicket has partnered with 150+ promoters to offer fans a ticket that can be returned under any circumstances until May 31.
Live events are being suspended all across the world at the moment. Festicket, which offers fans festival tickets in combination with travel packages, reports "a considerable drop in customer confidence over recent weeks."
Identifying March through May as "key months" in the current uncertainty surrounding travel and large events, Festicket has come up with the so-called FlexTicket, which "gives all customers the flexibility to cancel both ticket and package orders under any circumstances on partnered events."
All funds from FlexTicket oders made between March 13 and April 30 will be held in a secure account that won't be paid out to festival promoters until the flex period ends May 31.
"All the promoters involved have accepted this process in order to help support their ticket sales and give confidence and peace of mind to their customers," a Festicket rep told Pollstar.
Partnering events include Mad Cool Festival in Spain, Tomorrowland in Belgium, Rock in Rio Lisboa and Vagos Metal Fest in Portugal, Montreux Jazz Festival in Switzerland, and more.
FlexTicket gives fans the option to cancel their order even if the event hasn't been cancelled, if they are afraid to travel etc.
Customers have up until the end of May to cancel their order, they must give at least seven days notice before their event takes place if it is taking place in this period.
The current time limitations on the campaign mean that promoters will know for sure their ticket counts come June 1.
"This is a difficult time for people, communities and businesses all over the world," commented Zack Sabban, Festicket founder and CEO.
"As uncertainty continues to grow, we wanted to find a way to ease these feelings amongst our fans and the wider festival going community. We hope the FlexTicket policy will give festival-goers the confidence and peace of mind to continue about their lives, planning the types of experiences they look forward to this summer," said Sabban.