“Alexa, Did Any Of My Clients Add Cash Last Week?” | Forrester

Mobile technologies, artificial intelligence, and predictive analytics at firms such as Amazon, Netflix, and Pandora anticipate customer needs and improve customers’ daily lives. These firms are setting new standards for personalized experiences, creating the expectation that any information, product, or service will be available in context in their moment of need to manage their personal […] [from https://ift.tt/2leQDNn]