Tuesday, February 12, 2019

How to build a modern customer service agent workspace | Forrester

Automation and AI increasingly handle routine tasks. Customer service agents already focus on escalations and exceptions. They need a powerful workspace to empower them to understand their customer, their journey, and their context. They also need to be armed with the right knowledge and data to help solve hard problems. They need to be focused  on […] [from http://bit.ly/2leQDNn]

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