Predictions 2019: Automation Will Become Central To Business Strategy And Operations | Forrester

Automation will be central to the next phase of digital transformation, driving new levels of customer value such as faster delivery of products, higher quality and dependability, deeper personalization, and greater convenience. Last year, Forrester predicted that automation would reach a tipping point — altering the workforce, augmenting employees, and driving new levels of customer value. Since then, […] [from https://ift.tt/2leQDNn]