Moving Your Contact Center To The Cloud: Top Trends Fueling The Market | Forrester

Transitioning your contact center to the cloud isn’t just for smaller businesses; it can help brands of all sizes boost agility and access to new features. In our new report, “The Forrester Wave™: Cloud Contact Centers, Q3 2018,” we identified the 11 most significant vendors in the space and evaluated them to help you select […] [from https://ift.tt/2leQDNn]