Tuesday, November 27, 2018

Experience Points: Level Up With Experience Level Agreements | Forrester

We habitually use metrics, even when they are not relevant. Our instincts are based on deeply engrained responses to situations and inherent investment biases (time & cost). This annoys many a modern business, as these metrics have nothing to do with the quality experienced by the customer or end-user in real life, giving them the […] [from https://ift.tt/2leQDNn]

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