The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018 Is Now Live! | Forrester

Even though the report is live, I continue to reflect on the research behind the customer feedback management (CFM) Forrester Wave™. I am reminded once again how important it is for CFM shoppers to do their homework. This is because — as many of us know — selecting the “right” vendor is no easy task. Each day, Forrester […] [from https://ift.tt/2leQDNn]