Monday, July 9, 2018

Evolution’s Master Technology Enabler: Conversation | Forrester

Welcome to the final post in a four-part series I have been working on for the past few months. This series summarizes something I call the four basic forces of consumer behavior: emotion, tools, coordination, and conversation. These forces have compelled consumers to build their consumer tech stacks, the devices and software services that they […] [from]

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