The US Federal Government Still Ranks Near The Bottom Of Forrester’s Customer Experience Index | Forrester

The White House requires federal agencies to “provide a modern, streamlined, and responsive customer experience across government, comparable to leading private-sector organizations.” Unfortunately, results from Forrester’s 2018 US Federal Customer Experience Index (CX Index™) show that federal CX remains weak and uneven. The 15 US federal agencies and programs that we rated in this year’s […] [from https://ift.tt/2leQDNn]