Personalized Video Isn’t A Gimmick Anymore, It Boosts Customer Service Experiences | Forrester

Video resonates with your customers and personalized video gives your brand a human touch at scale. That’s important because more than 70% of enterprises expected assisted service volumes to rise in the coming year. While customers will interact with brands more often, the bar for those experiences will climb too. In our recent report “Personalized […] [from http://ift.tt/2leQDNn]