Friday, March 9, 2018

Drive Great Customer Experience With Three Workforce Investments | Forrester

  Retailers recognize and are investing in the link between great associate experiences and great customer experiences. They are enhancing the employee’s ability to engage customers better by providing training and education, implementing technologies to make the associate’s job easier, and some retailers like Walmart are even increasing associate wages. Retailers understand that by creating […] [from http://ift.tt/2leQDNn]

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