The Recent NPS Debate – What You Should Really Know | Forrester

Many clients have asked me about my thoughts on the recent blog post by Jared Spool who says Net Promoter Score (NPS) is a harmful metric. I then usually mention that he is making excellent points but that there is another post by Aga Szóstek who says the believe in a silver bullet is the true […] [from http://ift.tt/2leQDNn]