Intelligence Makes Customer Service Operations Smarter, More Strategic | Forrester

In the age of the customer, consumers have more information, more choices, more access, and more power. But they don’t have more time. That’s why the companies that attract, win and retain customers focus on delivering the tenets of great experiences: make it easy, make it effective, and build an emotional connection. But, customer service […] [from http://ift.tt/2leQDNn]