The Community Business Model Helps Drive Successful Customer Engagement | Forrester

In the age of the customer, companies need fast access to scalable expertise, transparent costs, and agility in order to quickly adjust customer experiences to changing requirements. Community-based business models are gaining momentum as companies aim to intensify their customer engagement activities with relevant and great customer experiences. Originally, most online community-based models, such as […] [from http://ift.tt/2leQDNn]