The Canada Customer Experience Index For 2017: Losses Across The Board | Forrester

I’m happy to announce that we just released this year’s Customer Experience Index report for Canadian brands. The report is based on Forrester’s CX Index™ methodology, which measures how well a brand’s customer experience strengthens the loyalty of its customers. This year, we revealed the complete rankings of all 192 brands across 18 industries in […] [from http://ift.tt/2leQDNn]