Make The Case That CX Transformation Is Both Important And Urgent | Forrester

Customer experience (CX) is finally gaining the attention it deserves, with 84% of companies seeing CX as a higher priority than they did two years ago. But there’s a disconnect when it comes to executing CX transformation, and the underlying issue is a lack of executive buy-in. In this on-demand webinar, the two of us […] [from http://ift.tt/2leQDNn]